Mobius-X Support
We’re here to help you get value from Mobius-X and keep your operations running smoothly. Start with the common questions below. If you still need help, you can contact support using the form on this page.
Support hours: Our team currently handles support Monday to Friday on UK business days. Most enquiries are answered within 1–2 working days.
Getting Started
What is Mobius-X?
Mobius-X is a circular platform that connects waste producers, brokers, carriers and processors so materials can flow to the best possible outcome economically and environmentally.
Who is Mobius-X for?
We’re built for any organisation that produces, carries, brokers or processes waste and wants better visibility, control and ESG outcomes.
How do I sign up?
We’re currently in private beta. Use the Register link in the main navigation or go to /register to register your interest for early access.
Operator Directory
Where does the operator data come from?
Public data is sourced from UK environmental regulators (EA, SEPA, NRW, NIEA), Companies House and DVLA. Mobius-X adds additional verification and intelligence inside the platform.
Why can I see some details but not everything?
The public directory is a summary only. Detailed capabilities, carbon profiles and matching intelligence are available to registered Mobius-X users.
How often is the data updated?
We refresh regulatory data regularly to ensure accuracy. Registered users can also update their own profiles with additional capabilities and services.
Compliance & Duty of Care
Does Mobius-X help with Duty of Care?
Yes. Mobius-X helps you generate and store evidence such as duty-of-care documents and transfer records so you can demonstrate compliance more easily.
Is Mobius-X a replacement for legal advice?
No. Mobius-X is a tool to help you manage data and workflows. You should still seek independent legal advice for specific obligations.
What compliance features are included?
Mobius-X includes license verification, document management, chain-of-custody tracking, and automated compliance checks against UK regulations.
Carbon & ESG
How does carbon tracking work?
Mobius-X uses DESNZ emission factors and WRAP WARM data to calculate carbon impact for waste treatment and transport, helping you make informed decisions.
Can I export carbon data for reporting?
Yes. Registered users can export carbon data in formats suitable for ESG reporting and sustainability disclosures.
Still need help? Contact support
If you can’t find what you need above, send us a message. We prioritise genuine platform, compliance and onboarding questions.